These Terms and Conditions (“Terms”) govern the use of the websites and mobile applications (collectively, the “Site”) operated by Hada Labo (“Hada Labo”, “we”, “us”, or “our”). By accessing or using the Site, you indicate your agreement to be bound by these Terms. If you do not agree with all of these Terms, do not access or use the Site.
1. Site Access
You must be at least 18 years old to access and use the Site. If you are under 18, you may only use the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
Access to certain areas of the Site may only be available to registered users. You are responsible for maintaining the confidentiality of your account credentials. You agree to accept responsibility for all activities that occur under your account.
2. Intellectual Property Rights
The Site contains copyrighted material, information, trademarks, and other proprietary materials owned by Hada Labo or its licensors. No material from the Site may be copied, reproduced, modified, republished, downloaded, posted, transmitted, sold or distributed without Hada Labo’s prior written permission.
You may use information on Hada Labo products and services purposed for public consumption for personal, educational, and noncommercial purposes only. Any other use of Site content requires written permission from Hada Labo.
3. User Content
By posting or submitting content to the Site, you grant Hada Labo a perpetual, worldwide, non-exclusive license to use, copy, modify, display, archive, publish, sublicense, and distribute such content. You retain copyright and any other rights you hold in content sent to the Site.
Content posted by you must not:
- Violate any laws
- Infringe any person’s intellectual property rights
- Contain personal information about others
- Contain offensive, harmful, obscene material
We reserve the right to remove or modify user-posted content at our discretion.
4. Accuracy of Information
We attempt to ensure all information on the Site is accurate. However, errors or omissions may occur. We are not responsible for any errors, omissions or misrepresentations on the Site. Information provided on the Site is not professional advice. Please consult a professional for medical, business, accounting or legal advice.
Product specifications, colors, prices and availability are subject to change without notice. We reserve the right to modify Site content.
5. Orders & Payments
By placing an order on the Site, you warrant you are legally capable of entering into contracts. When you place an order, you will be required to provide certain information including contact, billing and shipping details. You represent and warrant all information provided is current and accurate.
All payments are processed by trusted third party payment processors. We do not directly collect or store financial information entered on the Site. Prices listed include delivery charges unless otherwise noted. We reserve the right to change prices at any time.
If a product listed on the Site is mispriced, we will have the right to refuse or cancel orders of the product. If your credit card cannot cover the cost, we reserve the right to cancel your order.
6. Shipping & Delivery
We will arrange shipment of ordered products after receipt of payment. We aim to ship orders within the timeframe specified on the Site at time of purchase. Delivery dates provided are estimates only.
Title and risk of loss passes to you on transfer to the carrier. Shipping costs are determined at time of purchase based on weight, dimensions and destination. You are responsible for any applicable duties, taxes or other fees for international shipments.
If an item is damaged during shipping, you must keep the original box and packing materials for inspection. Notify us within 7 days of receipt if an item is damaged or defective. We will arrange replacement or refund.
7. Returns & Refunds
If you are not fully satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund of the purchase price. You are responsible for shipping costs associated with returns.
Items must be unused with original tags and in original unaltered packaging. Custom made items are non-refundable. We do not accept returns of certain health and beauty products if the hygiene seal is broken.
Refunds are generally processed within 7 business days. Refunds are credited to the original payment method used at time of purchase.
8. Account Termination
You may close your account on the Site at any time by contacting us. If your account is terminated you will no longer be able to access the Site or your account details.
We reserve the right to suspend, restrict or terminate your access to the Site and account at our discretion if we reasonably believe you have violated these Terms. You will be notified if account termination or suspension occurs.
Account termination may result in the forfeiture or inability to access information associated with your account like saved carts, order history, rewards points etc. We are not liable for any loss or damage arising from account termination.
9. Links to Third Party Sites
The Site may contain links redirecting users to third party websites. Linked sites are not under Hada Labo’s control, and we are not responsible for their content, policies or practices. Use of any site linked to the Site is at your own risk.
10. Disclaimers
The site and services are provided on an “as is” basis. We make no warranties of any kind regarding the accuracy, adequacy, usefulness, reliability, completeness or timeliness of the site or content.
We disclaim any liabilities arising from use of the Site including direct, indirect, incidental and consequential damages. We are not liable for any damages in connection with placement or use of third party content, links, advertisements or other materials on the Site.
11. Indemnification
You agree to defend, hold harmless and indemnify Hada Labo from any claims, damages or expenses arising from your use of the Site that:
- Violates these Terms
- Infringes any intellectual property rights
- Violates any applicable local, state, national or international law
We reserve the right to assume exclusive defense and control of any matter subject to indemnification.
12. Limitation on Liability
Hada Labo shall not be liable for damages arising from use or inability to access the site resulting from errors, omissions, interruptions, defects or delays.
In no event will Hada Labo be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to these terms or site, whether based in contract, tort, negligence, strict liability or otherwise.
Our total cumulative liability arising from or related to these terms shall not exceed the total fees, if any, paid by you to Hada Labo in the 12 months prior to the event giving rise to liability. This limitation on liability applies even if remedies fail of their essential purpose.
13. Governing Law
These Terms shall be governed by the laws of UK without regards to conflict of laws principles. Any dispute related to these Terms or the Site will be subject to the exclusive jurisdiction of the courts in Schottland, UK
If any provision of these Terms is deemed unlawful, void or unenforceable, that provision will be deemed severable and not affect the validity or enforceability of the remaining provisions.
14. Modifications
We reserve the right to modify these Terms at any time. Updated versions will be posted on the Site with an updated effective date. Your continued use of the Site constitutes acceptance of modified Terms.
Please contact us if you have any questions about these Terms.
Effective Date: January 1, 2023
